Support

How can we help?

Find quick answers below, or get in touch with our team — we're happy to help.

How do I get started with Vena?

Download the Vena app, open it and tap connect. It's free to start — no credit card needed. See How it Works for a quick walkthrough.

Is Vena free to use?

Yes. You earn free VPN time by watching short ads. A Premium plan with unlimited, ad-free access is coming soon — see Pricing.

Which devices does Vena support?

Vena is launching on Android first, with iOS to follow. Both are marked "Coming soon" until release — check back shortly.

Does Vena keep logs of what I do?

Vena is built around privacy and does not track your browsing activity. See our Privacy Policy for full details.

Why is my connection slow?

Try the "Best location" option so Vena picks the fastest server for you, or choose a country closer to you. Speeds also depend on your own network.

How do I earn more VPN time?

Open the app and watch a short rewarded ad — Vena adds time to your account each time. You can do this whenever you need more.

Still need help?

Email our support team and we'll get back to you as soon as we can.

[email protected]